One customer agent for every moment.

One agent, one memory, one relationship - for the entire customer lifetime. Works across your websites, your products, and your helpdesk. Organizes your knowledge on autopilot. Built for Europe.

Get started Take a tour
GDPR EU AI Act DORA OWASP

The dilemma

Most AI does too little. Or too much.

Too little

Chatbots don't add enough value.

Deflects tickets. Nothing else. Customers feel the ceiling, support workload stays the same.

Too much

Autonomous agents go too far.

Acts without supervision. Compliance exposure. No audit trail. Procurement says no.

Right amount

UNLESS does the work, safely.

From sales to support, for the entire customer lifetime. Customers get real help. Auditors get their trail.

The customer-facing side

The face your customers meet.

One AI agent and the help center it auto-generates - both front-of-house, both built from the same Living Knowledge. Tickets deflected, revenue captured, CSAT lifts.

01 Customer Agent
AI assistance, AI search, AI procedures. Deflects tickets, captures revenue, lifts CSAT - across acquisition, retention, expansion, and support.
02 Help Center
Auto-generated from your Living Knowledge. Served inside the agent, the assistant, and as a public help center. Content ops drop to near-zero.
Take an agent tour See the Help Center Read more

The team-facing side

The co-pilot your team runs on.

A team co-pilot inside the helpdesk your team already uses. Drafts replies, surfaces customer context, leaves a full audit trail behind every action - and every override feeds the system's Living Knowledge back to the customer-facing side.

03 Team Assistant
Works inside the helpdesk your team already uses. Cuts time-to-resolve, drafts replies in your tone, and leaves a per-decision audit trail any DPO or auditor can read.
04 Team Feedback
The same surface your support team uses to submit new content suggestions - and to vet automated content changes before they go live. Every override and every accepted suggestion feeds Living Knowledge, so the customer-facing agent gets sharper with every shift.
Read more

Interoperability

Every source in, every channel out.

100+ integrations feed three senses: Living Knowledge (what the agent knows), Living Memory (who it's talking to), and Living Context (what it can do). One agent, one memory, every channel: your customer never has to introduce themselves twice.

All your business knowledge

Raw, overlapping, unstructured data.

+50

All your business knowledge

Raw, overlapping, unstructured data.

+50

All your customer data

Connected CRM and profile information.

+40

All your business systems

All the tools your customers need.

+20

All your channels

One relationship, 24/7, everywhere.

Unless

Living Knowledge

What the agent knows: cleaned, rewritten, unambiguous, up-to-date. All on autopilot.

Living Memory

Who the agent is talking to: CRM data, preferences, and previous interactions in one working memory.

Living Context

What the agent can do: CRM, billing, ERP, support tools, custom APIs - connected and aware.

All your channels

One relationship, 24/7, everywhere.

Unless
See all integrations

The flywheel

Train. Test. Deploy. Analyze.

Four phases, one loop, always closing. Every interaction the deployed agent has is feedback into the next training cycle, sharpening the answers customers see and the actions the agent is allowed to take.

Compliance

Built for Europe.

EU data residency by default. PII filtered and tokenized at the gateway. Per-decision audit trail.
GDPR EU AI Act DORA OWASP
See the full trust architecture

Customer spotlight

Trusted by European leaders.

tripletex
youserve
zorgdomein
saldeosmart
visionplanner
smartdok
calipso
silverfin
curiosity
idella
visma
norvato
temponizer
autopay
kontek
acos
proceedo
houseofcontrol
oima
amplio
amili
"Using the AI platform of Unless has made a big difference for many Visma companies, providing a rapid implementation that meets all the legal standards that our group demands."

Janne Katajamäki, Head of Integration, Automation and AI at Visma

30+
Visma companies covered
4
Weeks to first deployment
512%
Observed return on investment
More customer stories

The numbers

10M+ resolutions. Proven at scale.

64%

Content ops automated

Knowledge maintenance that used to take a team now runs on autopilot.

71%

Average efficiency gain

Measured across team productivity before and after deployment.

78%

Ticket deflection rate

Average across all customer touchpoints, from sales to support.

37%

Outside office hours

Resolved without human involvement, across every channel, around the clock.

Pricing

Two plans. You choose.

Flex

€0.99 per outcome

100 outcomes per month minimum. Pay only for what the agent resolves, and pick your modules.

New Flex plans start with €50 of credit, and you can cancel at any time while trying it in the first two weeks.

Fixed

€1,999 per month

Full platform, full service. Includes a guided, four-week pilot. Predictable cost for up to 5000 outcomes.

News

Latest from Unless.

Sync GitLab issues into your Content Library automatically
Product update

Sync GitLab issues into your Content Library automatically

Less manual upkeep, a fuller Help Center.
The boundary is the thing you can draw
Opinion

The boundary is the thing you can draw

Why judging each request is the wrong shape, and what to do instead.
A watermark is not a disclosure
Know-how

A watermark is not a disclosure

Two obligations, one announcement, and the gap between them.
View all articles
Book a live demo

Frequently asked questions

How well does Unless actually perform?

Unless resolves 78% of customer interactions across all customers. That is the deflection rate, measured in production, not a lab number.

You also only pay when Unless delivers an outcome, so performance and price stay aligned.

Who already uses Unless?

European leaders in regulated industries. Visma runs Unless across 30+ of its companies in finance, HR, and healthcare, and Kontek, OnGuard, ZorgDomein, and Silverfin rely on it too.

These are businesses with real compliance demands, not early-stage experiments.

Which AI model does Unless run on, and is our data safe?

Unless runs on a multi-LLM constellation and supports bring-your-own-LLM, so you get the best model for each job with no lock-in. PII is filtered and tokenized at the gateway before any call to a third-party generative model.

The Privacy Vault tokenizes sensitive data at the gateway, before it goes anywhere.

Is Unless just a support tool?

No. Unless covers four moments across the journey: Acquisition, Retention, Expansion, and Support, where most platforms cover only one or two.

One agent, one brain, one relationship per customer, from the first website visit to the deepest support thread.

Does Unless get better over time?

Yes. Unless runs on a four-phase loop, Train, Test, Deploy, Analyze, and Analyze feeds back into Train.

Every cycle makes the next one sharper, so the system improves the longer it runs.

Can Unless handle complex, multi-step requests?

Yes. Living Context captures procedures the way you would write a runbook, so the agent can reset a password, check an order, or trigger a renewal.

Every procedure carries explicit permissions: what the agent can do alone, what needs a human, and what is off limits.

Does Unless connect to our existing systems?

Yes. Unless ships with 100+ integrations across CRM, billing, ERP, ticketing, and custom APIs, all linked through Living Context.

Every interaction starts with the full picture, not a blank slate.

Where can we deploy Unless?

Wherever your customers already are. Drop Unless in through UI components, browser extensions, or native apps, and run it across messaging channels like Slack and WhatsApp.

The agent can also fire proactive in-app notifications, the right nudge at the right moment, not a marketing blast.

Do we have to replace our current helpdesk or run a migration?

No. Unless fits the stack you already run, with no migration project and no months of setup.

When the agent cannot solve something, it brings in the right human with full context, not a fresh ticket.

How much control do we have over what the agent does?

Full control. Business users author procedures with no code and no engineering tickets, and every action is supervised and reversible.

There is no autopilot. Unless never takes an irreversible step without a human approving the boundary first.

Is Unless compliant with EU regulations?

Yes, by design. EU data residency is the default, the Privacy Vault protects data end to end, and Unless is SOC 2, an AWS Well-Architected Partner, and OWASP-aligned.

The architecture is configurable for the requirements of GDPR, DORA, ISO 42001, EU AI Act, and entities supervised by BaFin and AFM.

What happens to the data from each interaction?

It makes the agent smarter. Every solved interaction feeds Living Knowledge, and Analyze turns what happened into recommendations you can set live with one click.

As your business changes, the agent changes with it.

How does Unless learn about our business?

Living Knowledge listens to your tickets, docs, Slack, and product changes, then publishes a Help Center on autopilot. The agent learns your policies, your brand voice, and how you actually work.

It speaks dozens of languages and works around the clock.

Can we test changes before customers see them?

Yes. Preview every role in every language, and simulate agentic skills against synthetic users before you ship.

Every decision is auditable too, with timestamp, decision path, model used, and source citation.

What can we measure and monitor?

Everything that matters. Track resolution, deflection, latency, and CSAT, plus cost reduction in euros and revenue by moment.

It all updates live, so the numbers reflect what is happening right now, not last month.

How do we know if we are using AI well?

Unless measures your AI maturity automatically and reports where you stand. No consultant, no manual audit.

It then recommends the next steps to take, so you always know where you can safely go next. The view updates as you progress.

How much maintenance does Unless need?

Very little. Living Knowledge, Living Memory, and Living Context run continuously, without anyone editing an article or writing a script.

Knowledge stays current, relationships stay warm, and the control stays with you.

We are not sure where to start with AI. Can Unless help us plan?

Yes. Unless Studio offers use-case discovery, EU AI Act readiness, and AI maturity roadmaps.

We have closed the AI gap in regulated industries before, so you do not have to figure out the order of operations alone.

Can Unless work with our older or custom-built products?

Yes. Unless Studio opens legacy products for AI consumption, the work most CIOs have postponed for years.

We build custom integrations and co-develop with the customers pushing hardest, because your results are the point.

Why should we use AI beyond support?

Because most of your revenue lives there. Roughly 60% of net revenue retention sits in Retention and Expansion, the moments most platforms ignore.

Unless works all four moments, so it protects and grows revenue, not just deflects tickets.

What is the ROI of running Unless across the full journey?

Run AI across the full lifecycle and you unlock 4.7× the annual value of support-only AI. Living Knowledge can also replace your help center vendor, saving €40-120K a year.

The biggest returns sit beyond the ticket queue.

How does pricing work?

One metric runs across both plans: outcomes. Flex is €0.99 per outcome with no commitment, or Fixed bundles a free first-month pilot.

You pay for resolutions and procedure handoffs, never for seats.

Where is Unless heading?

Toward one agent in place of every customer-facing UI you have. Unless is built to close the AI adoption gap in regulated Europe, with the receipts to prove it works.

One agent, across the whole journey, learning on a loop.

One agent. Every moment. You stay in control.

What part of your customer journey is your current AI not touching?

Get startedTake a tour