Integration
Jira Service Management
Pull your Jira Service Management tickets into Unless.
Agent
One agent. Every customer moment.
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition
Qualify, convert, educate. 24/7 on your marketing site.
Retention
See churn coming. Act before it does, inside the customer's product.
Expansion
Catch upsell signals early. Route them to the right owner.
Support
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
Built for the EU from day one
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault
Twelve numbered measures keep sensitive identifiers home.
Compliance posture
Three pillars — sovereignty, AI Act readiness, sector readiness.
Architecture
Five EU-resident layers — touchpoints to LLM constellation.
Frameworks
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS
Norway's leading ERP — modernized self-service with Unless.
Helping patients
Patient self-service surged within weeks of deploying Unless.
Enhancing credit software
Financial service Onguard powers their support operations with Unless.
Ticket deflection at scale
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Search resources and support articles
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center
Get-started guides and advanced playbooks for the platform.
Security and compliance
Privacy measures, security by design, and compliance guidelines.
Developer documentation
Find reference documentation for the javascript API.
The Unless cookbook
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Pay per outcome. You choose.
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
What's included
Full platform on both — Living Knowledge, Memory, Context.
Flex modules
Productized add-ons. À la carte on Flex, bundled into Fixed.
Frequently asked
What counts as an outcome, fair use, and switching mid-year.
Integration
MCP server
This integration allows connect your own MCP server.
Integration
MantisBT
Pull your MantisBT tickets into Unless to use as similar tickets for your AI.
Integration
Bookstack
Pull your Bookstack documents into Unless to use as training sources for your AI.
Integration
Zendesk Sunshine Conversations
The integration with Zendesk Sunshine Conversations allows you to connect the live chat to your Zendesk agents.
Integration
Google drive
Pull your Google drive knowledge base articles into Unless to use as sources for your AI.
Integration
Zoho Desk
Pull your Zoho Desk knowledge base articles into Unless to use as training sources for your AI.
Integration
Xurrent
Pull your Xurrent knowledge base articles into Unless to use as training sources for your AI.
Integration
Freshchat
The integration with Freshchat allows you to connect the live chat to your Freshchat agents.
Integration
Freshdesk
Pull your articles into Unless to use as training sources for your AI.
Integration
Azure Devops WIKI
Pull your WIKI documents into Unless to use as training sources for your AI.
Integration
Confluence
Pull your Confluence documents into Unless to use as training sources for your AI.
Integration
Clickhelp
Pull your Clickhelp knowledge base articles into Unless to use as training sources for your AI.
Integration
Zenya
Pull your Zenya documents into Unless to use as training sources for your AI.
Integration
Zendesk
Pull your Zendesk knowledge base articles into Unless to use as training sources for your AI.
Integration
Visma Data Lake
Sync your Visma Data Lake data to use as knowledge to train your AI.
Integration
HubSpot
Pull your HubSpot contact data to use segmentation criteria in your audiences.
Integration
Salesforce
Pull your Salesforce contact data to use segmentation criteria in your audiences.
Integration
Wordpress
Pull your Wordpress pages, posts and articles into Unless to use as training sources for your AI.
Many more
…and more
Need a connector that isn't listed yet? Tell us - most integrations spin up in days, not quarters.
Frequently asked questions
What does Unless integrate with?
UNLESS integrates with the systems you already run: CRMs, customer success platforms, helpdesks, knowledge bases, data lakes, identity providers, and portal frameworks. The Customer Agent reads from Living Knowledge and acts inside Living Context, so the integrations are not bolted on - they are how the platform works.
Why do integrations matter for the agent?
Because an agent without context is a chatbot. Integrations let the agent see who the customer is, what they bought, what they have asked before, and where they are stuck. The same connection lets the agent update a record, file a ticket, or change a plan with full audit.
What does IT need to do to set up an integration?
Most integrations are pre-built connectors or marketplace apps. IT reviews permissions, configures authentication, and decides which data and actions Unless can access. The configuration is small and most of it is reversible from the dashboard.
How is data secured across integrations?
Integrated systems inherit the same security as the core platform: encryption in transit and at rest, role-based access, and the Privacy Vault for sensitive identifiers. You decide which fields the agent can read, which it can write, and which it cannot see at all.
Can we start read-only and add write actions later?
Yes. Most customers start read-only so the agent can answer questions and summarize accounts without changing anything. Write actions - filing tickets, updating profiles, changing plans - are turned on later, action by action, with the guardrails your risk team is comfortable with.
Do integrations work across multiple environments and regions?
Yes. You can keep test and production separate, route data through EU-only paths where regulation requires it, and scope integrations per business unit or region. Different agents can carry different permissions on the same underlying system.
What happens when an integrated system is down?
The agent degrades safely. It uses whatever it can still reach, tells the customer if a system is unavailable, and either offers to follow up or hands off to a human. You can configure the fallback behavior per integration.
Can we build custom integrations?
Yes. The Unless APIs and connector framework let your team or a partner add new systems. Our team can advise on mapping records, authentication, and which actions to expose to the agent. Unless Studio is available for hourly work if you want us to build it with you.
We're here to help
Quick responses if you have an issue. Feel free to ask us anything — or ask our conversational AI a question.