Integrate the team assistant with Salesforce
Configure Salesforce custom fields to your environments and optional topics in Unless.
Agent
One agent. Every customer moment.
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition
Qualify, convert, educate. 24/7 on your marketing site.
Retention
See churn coming. Act before it does, inside the customer's product.
Expansion
Catch upsell signals early. Route them to the right owner.
Support
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
Built for the EU from day one
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault
Twelve numbered measures keep sensitive identifiers home.
Compliance posture
Three pillars — sovereignty, AI Act readiness, sector readiness.
Architecture
Five EU-resident layers — touchpoints to LLM constellation.
Frameworks
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS
Norway's leading ERP — modernized self-service with Unless.
Helping patients
Patient self-service surged within weeks of deploying Unless.
Enhancing credit software
Financial service Onguard powers their support operations with Unless.
Ticket deflection at scale
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Search resources and support articles
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center
Get-started guides and advanced playbooks for the platform.
Security and compliance
Privacy measures, security by design, and compliance guidelines.
Developer documentation
Find reference documentation for the javascript API.
The Unless cookbook
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Pay per outcome. You choose.
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
What's included
Full platform on both — Living Knowledge, Memory, Context.
Flex modules
Productized add-ons. À la carte on Flex, bundled into Fixed.
Frequently asked
What counts as an outcome, fair use, and switching mid-year.
Measure success
Learn how to analyze your goals, track results, and make the most of your visitor personas.
read more
Recent articles
How to add and review tasks
Find out how you can add and review tasks in Unless, quickly filling any knowledge gaps.
Unless system and dashboard glossary
Understand Unless with this comprehensive guide to the terminology used across our system and dashboard.
A step-by-step guide to define business goals before implementing AI
Set your business up for AI success—learn how to define clear goals before implementing Unless in your organization.
Preparing your organization for AI: roles and functions
Discover the essential roles your team needs to successfully implement and manage an Unless AI project from start to finish.
Conducting critical reviews: security and privacy considerations
Ensure security and compliance by understanding which risks Unless covers for you - and which your organization must manage.
ROI and TCO calculation: measuring financial impact of AI with Unless
Quickly assess the true financial impact of AI in customer support with ROI and TCO calculators designed for Unless users.
Configure the user experience of your AI
Customize your AI's persona, response length, supported languages, layout, and so much more.
Integrate the team assistant with Freshdesk
Configure Freshdesk groups to your environments and optional topics in Unless.
How to add an AI starter button
Find out how to add a starter button to your website or dashboard for users to interact with your AI.
Integrate the team assistant with Hubspot
Configure Hubspot pipelines to your environments and optional topics in Unless.
Integrate the team assistant with Zendesk
Configure Zendesk brands to your environments and optional topics in Unless.
Frequently asked questions
What is the Unless help center?
The Unless help center is the public face of our own Living Knowledge. It has guides for configuring the Customer Agent, training Living Knowledge, connecting Living Context, and reading Analyze. The same setup we ship to customers maintains it - the help center fixes itself when the product changes.
Who is the help center for?
Customer success, support, and digital product owners on the customer side, plus AI managers and admins who configure the platform. Each section is written for one role, so you do not have to wade through everyone else's setup to get yours.
Where do we start if we are new?
Start with the getting-started guides, then the Train walkthrough. Connect a couple of sources, watch Living Knowledge fill out, and run a small Test pass before deploying. Most teams have the first agent live in a couple of weeks of part-time work.
How do we train and configure the Customer Agent?
You pick trusted sources, set guardrails, and tune behavior in the dashboard. The Train guides cover Living Knowledge, the Test guides cover preview and simulation, and the Deploy guides cover going live on each of the four moments.
How do we connect Unless to our tools?
Follow the integration guides for your CRM, helpdesk, knowledge base, and portals. Each guide covers prerequisites, authentication, the data scopes Unless reads or writes, and how the agent uses the connection inside Living Context.
Where do we see how the agent is performing?
In Analyze. The performance and business-value dashboards show deflection, resolution, CSAT, revenue impact, and AI maturity by moment, topic, and segment. The help center covers how to read each dashboard and which question it answers.
Where are the privacy and compliance guides?
Under the trust and privacy section. The guides cover EU data residency, the Privacy Vault, cookies and tracking, audit trails, and how to configure the agent for GDPR, DORA, ISO 42001, EU AI Act, and entities supervised by BaFin and AFM.
What if we cannot find the answer in the help center?
Ask the agent on this site, email support, or talk to your account manager. The help center is the public face of Living Knowledge, so a good question often becomes a new article shortly after.
We're here to help
Quick responses if you have an issue. Feel free to ask us anything — or ask our conversational AI a question.