Solutions
Cover the entire customer journey
Pick the AI pattern that fits where your customers actually need help — from public discovery to internal team co-pilots.
Increase conversion rates and reduce the amount of incoming support tickets.
Improve retention, supercharge sales expansion, and deflect support tickets.
Offer your customers 24/7 support, in websites or client portal.
Reduce support ticket handling time in customer support teams.
Features
One-stop-shop for your AI solution
Everything you need to ship AI in production — from no-code components to enterprise governance, all on one compliant foundation.
Combine AI assistance, semantic search, and agentic tasks for 24/7 support.
Easy UI integration with 20+ templates, automated AI training, and clear insights.
Unlock your existing business systems with any of our 50+ connectors.
Benefit from enterprise-grade privacy protection for European sectors.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Norway's leading ERP — modernized self-service with Unless.
After Zorgdomein deployed Unless, patient self-service surged within weeks.
Financial service Onguard powers their support operations with Unless.
Meet Sally, Kontek’s AI support colleague in a complex regulatory landscape.
Resources
Resources and support
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Read how to get started of find advanced guides to help you using our platform.
Privacy protection measures, security by design, and compliance guidelines.
Find reference documentation for the javascript API.
Bite-sized implementation examples for every stage of the customer lifecycle.
Pricing
Subscription plans
Transparent plans for every team size — start with a free pilot, scale to enterprise with a phased implementation plan.
Our subscription plans cover your entire user journey with three use cases.
We offer premium support, custom development and integrations.
Choose the right subscription plan with this feature comparison table.
Check out the list of what others asked our sales reps.
Pricing plans
Tailor-made pricing
Transparent pricing, personalized onboarding, and clear business value - no surprises, just results.
premium
For medium-sized businesses looking to cover multiple use cases.
- 24/7 AI assistant
- AI-powered search
- Agent task automation
- Team Assistant
- Knowledge base enhancement
- Customer feedback
- Sentiment analysis
- Personalized notifications
- Custom branding
- Basic support
- Basic AI Privacy Safeguard
- Basic insights
enterprise
For large organizations in need of a tailored solution with advanced privacy.
- 24/7 AI assistant
- AI-powered search
- Agent task automation
- Team Assistant
- Knowledge base enhancement
- Customer feedback
- Sentiment analysis
- Personalized notifications
- Custom branding
- Priority support
- Advanced AI Privacy Safeguard
- Advanced insights
- 50+ integrations
- Dedicated account manager
- Custom implementation
- Lifecycle modules
- Group discounts
Lifecycle module
Beta
Acquisition
Monitor conversations with prospects for new sales opportunities, let the AI respond with the right persona and AI skills, and get notified.
Lifecycle module
Beta
Retention
Detect churn risk by analyzing conversations with your existing clients, let the AI take appropriate action and get notified to follow up.
Lifecycle module
Beta
Sales expansion
Monitor conversations with existing clients for upsell possibilities, let the AI offer contextual options, and get notifications.
Lifecycle module
All plans
Support
Take appropriate action if a customer needs help, switch to live chat or support desk, and get notified.
Additional services and upgrades
Next to our plans, we offer extra services that fit your specific needs and unlock more advanced AI capabilities.
- Custom development tailored to your stack
- Special training for your teams and workflows
- Custom agentic AI skills built for your processes
- Custom integrations with your existing systems
- Upgrades to advanced or specialized AI models
Customer · Zorgdomein"As a healthcare service prioritizing patient care and privacy, we chose UNLESS as the obvious solution. The impact was immediate: following a seamless integration, patient self-service surged within weeks."
Frequently asked questions
How is pricing structured for the Unless AI platform?
Unless pricing is structured around enterprise needs, taking into account usage levels, number of channels, and the breadth of lifecycle use cases, features, and support you require. It is designed to offer transparent costs while allowing you to scale agentic AI skills and automation as adoption grows.
What is included in a typical Unless plan for regulated enterprises?
A typical plan includes access to the core platform, AI agents, integrations, analytics, and governance features, plus enterprise support. Depending on the tier, you can also include higher SLAs, advisory services, and managed operations to help you design and run AI across acquisition, retention, expansion, and support.
How does the cost of Unless compare to growing a support or success team?
Unless helps you handle 10× more customer interactions without scaling headcount at the same rate. One client with 500 customers achieved €200K in revenue impact from churn prevention and acquisition, €90K in cost savings from ticket deflection, and a net benefit of over €265K against a €25K investment — all in the first year.
Can we start with a smaller scope or pilot before committing to a larger deployment?
Yes — Unless offers a free pilot with zero commitment. Start with a defined use case such as support deflection, onboarding, or renewal journeys, see measurable results within four weeks, and expand once business value and compliance confidence are proven. Pricing supports this phased approach so you can scale at your own pace.
What factors influence the total cost of ownership of Unless?
Total cost of ownership is influenced by interaction volumes, number of channels and environments, integrations, and level of managed services or custom work. Efficiency gains, ticket reduction, better retention, and improved self-service and expansion often offset a large part of the platform investment.
What kind of support, SLAs, and services are available in higher tiers?
Higher tiers can include enhanced SLAs, dedicated account management, solution engineering, and help with governance and audits. This ensures that critical regulated deployments that span the full customer success lifecycle get the reliability, response times, and expert guidance they need.
Reach out for a personal demo
See our platform in action
Talk to our team about your use case and get a tailored walkthrough of how Unless can automate and scale your customer success workflows.