The integration with Jira Service Management allows you to pull tickets from the Jira Service Management system to be used with our similar tickets functionality.
To set up the integration you need to create a queue first. You do this by clicking on "queue settings" and "create queue". For the queue name choose something like "All closed tickets" and the filter "Resolution > Done". This will set up a queue with a finished tickets that we can ingest. For the columns list make sure you add:
- Key
- Summary
- Description
- Updated
Secondly, you have to create an API token. You can do this by clicking on your avatar -> account settings and then go to Security -> Create and manage API token.
Once you have the API token you can go in Unless > Data Management > Integrations > Jira Service Management > Configure > Settings. Here you'll fill in your base URL (something like https://unless1607606681.atlassian.net), email address and your API token.
Finally, in Unless > Data Management > Training Data add a ticket topic. Open the ticket topic by clicking the view button. Here you can click the import resources button and choose Jira Service Management tickets. Fill in the queue created earlier and hit create import. Now the tickets of the last 12 months will be imported and daily we'll add the new tickets on top of that.
