Cookie and opt-in options on our platform
On our platform, we do use cookies for keeping state of logged-in users. Thi sfits within the scope of legitimate interest under the GDPR. However, this page explains how we deal with cookies for end users - i.e. the people who interact with our AI assistants or other components.
We offer several options for managing opt-ins and cookies on our platform. Please note that this is not legal advice; each situation is unique, so it’s essential to review our Data Processing Addendum and consult legal experts.
By default, Unless does not use cookies
By default, Unless does not use cookies for end users or track end users, allowing you to utilize our components and AI without user tracking. However, to maintain consistent conversations within a session, we do store session-specific user states, which end when the session concludes.
Additional features are available if cookies are permitted. To enable Unless cookies, you have two options:
- User Consent: Visitors can opt-in through your consent mechanism using our Consent API.
- Identification for Logged-In Users: The Identify API can be used for logged-in users, assuming there’s legitimate interest under GDPR.
With either of these options enabled, additional features can be applied to consenting users:
- A/B Testing: Tracks control group membership across sessions.
- Persistent Audiences: Maintains consistent experiences across visits or sessions.
- User Profiles for Personalization: Enables personalized content, such as highlighting premium features for users on basic plans.
When these APIs are used correctly, our system will only enable tracking after consent, showing only cookieless experiences for users who have not opted in.
Cookies used by Unless after consent
When a user has either consented or logged in, the following cookies may be used:
unless_id
- Purpose: Stores a unique visitor ID, set only after user consent.
- Use Case: Allows a visitor to remain a part of specific audiences for A/B testing and ensures consistent experiences.
- Expiration: Expires after one year, upon consent withdrawal, or when cookies are cleared.
unless_sid
- Purpose: Stores a session ID, set only after user consent.
- Use Case: Tracks session goals, such as AI interactions, which contribute to analytics and A/B test results.
- Expiration: Expires at session end or upon consent withdrawal; a new session ID is generated for each visit, if consent is given.
